Crystal Ski Holidays.
001
Introduction
Client
Crystal Ski Holidays.
Industry
Travel
Marketing Discipline
App Development
Pimento member Vidatec was commissioned by Crystal Ski Holidays, a leading ski tour operator, to enhance their guest experience through innovative mobile solutions.
With a strong reputation for expert service and comprehensive holiday experiences, Crystal Ski needed an app to further enhance the customer experience, ensuring skiers have access to the information they need, whenever they need.
001
Introduction
Client
Crystal Ski Holidays.
Industry
Travel
Marketing Discipline
App Development
Pimento member Vidatec was commissioned by Crystal Ski Holidays, a leading ski tour operator, to enhance their guest experience through innovative mobile solutions.
With a strong reputation for expert service and comprehensive holiday experiences, Crystal Ski needed an app to further enhance the customer experience, ensuring skiers have access to the information they need, whenever they need.
002
Challenges
Crystal Ski Holidays sought to provide seamless access to comprehensive ski and resort information through a single mobile platform.
The goal was to support their customers from the booking process through to their time at the resort and the journey home, particularly challenging due to varying signal strengths in mountainous areas.
002
Challenges
Crystal Ski Holidays sought to provide seamless access to comprehensive ski and resort information through a single mobile platform.
The goal was to support their customers from the booking process through to their time at the resort and the journey home, particularly challenging due to varying signal strengths in mountainous areas.
003
Approach
Vidatec engaged in a rigorous design and development process:
User-Centric Design: Employing their refined design methodology, Vidatec delved deep into understanding the specific needs of Crystal Ski’s clientele to ensure the app was both functional and user-friendly.
Innovative Mapping Solutions: Given the geographical challenges of ski resorts, particularly those with poor signal coverage, Vidatec developed sophisticated algorithms to provide accurate mapping and navigation on the slopes, effectively transforming the app into a satellite navigation system for skiers.
003
Approach
Vidatec engaged in a rigorous design and development process:
User-Centric Design: Employing their refined design methodology, Vidatec delved deep into understanding the specific needs of Crystal Ski’s clientele to ensure the app was both functional and user-friendly.
Innovative Mapping Solutions: Given the geographical challenges of ski resorts, particularly those with poor signal coverage, Vidatec developed sophisticated algorithms to provide accurate mapping and navigation on the slopes, effectively transforming the app into a satellite navigation system for skiers.
004
Results
The Crystal Ski Explorer app has significantly enhanced the skiing experience for Crystal Ski’s customers:
Advanced Features: The app includes unique functionalities like the bespoke mapping tool and a real-time ‘Find My Friend’ feature, allowing guests to locate each other on the slopes.
Constant Updates: It offers real-time updates on snow conditions and resort information, ensuring guests have the latest data at their fingertips.
Enhanced Guest Service: The app’s direct feedback mechanism has streamlined customer service, allowing Crystal Ski to quickly address guest concerns and adapt services as necessary.
004
Results
The Crystal Ski Explorer app has significantly enhanced the skiing experience for Crystal Ski’s customers:
Advanced Features: The app includes unique functionalities like the bespoke mapping tool and a real-time ‘Find My Friend’ feature, allowing guests to locate each other on the slopes.
Constant Updates: It offers real-time updates on snow conditions and resort information, ensuring guests have the latest data at their fingertips.
Enhanced Guest Service: The app’s direct feedback mechanism has streamlined customer service, allowing Crystal Ski to quickly address guest concerns and adapt services as necessary.
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Get in /touch/.
Reach out to our team to learn more about how we could help your brand or agency today.
We have agencies in
Bath, Birmingham, Brighton, Bournemouth, Bristol, Cambridge, Cardiff, Coventry, Derby, Edinburgh, Glasgow, Leeds, Leicester, Lincoln, London, Manchester, Milton Keynes, Northampton, Norwich, Nottingham, Oxford, Petersborough, Preston, Sheffield, Southampton, Warwick
Get in /touch/.
Reach out to our team to learn more about how we could help your brand or agency today.
We have agencies in
Bath, Birmingham, Brighton, Bournemouth, Bristol, Cambridge, Cardiff, Coventry, Derby, Edinburgh, Glasgow, Leeds, Leicester, Lincoln, London, Manchester, Milton Keynes, Northampton, Norwich, Nottingham, Oxford, Petersborough, Preston, Sheffield, Southampton, Warwick